General Sales Conditions
Modifications to the General Terms and Conditions can be made at any time by Audilio Pezzoli s.n.c., provided that written notice is sent to customers through the relevant business channels.
- Exposed prices
- Order confirmation
- Product availability
- Assistance
- Product delivery
- Shipment charges
- Couriers
- Terms of delivery
- How to act by delivery
- How to act by damage due to transport
- Compensation due to losses or damage
- Terms of payment
- Authorization
- Purchaser's obligations
- Contract's termination and Express Resolutive Clause
Exposed prices
All the exposed prices displayed on the website, which constitute public offer of products, are intended VAT-exclusive; they are net of the shipment charges which will be displayed before the finalization of the order. "Minimum purchase: € 100,00 + VAT"
Order confirmation
Audilio Pezzoli can ask consumers and/or clients to send an order confirmation via e-mail.
Product availability
Should an order exceed stocks, Audilio Pezzoli s.n.c. will communicate it, along with the prospective waiting time for the fulfilment of the order, within 72 hours; should the client and/or customer refuse to wait, the contract is intended terminated and Audilio Pezzoli s.n.c. will provide for the immediate cancellation of the order and refuse of the payment.
Assistance
Our Customer Service provides a complete pre- and post-sale assistance. Fill in the relevant form or phone us to take advantage of our services.
Product delivery
Audilio Pezzoli s.n.c. delivers its products throughout Italy, the Republic of San Marino, the Vatican City and the following European countries: Austria, Belgium, Croatia, Denmark, Finland, France, Germany, Greece, Luxembourg, Netherlands, Poland, Portugal, Czech Republic, Slovakia, Spain, Sweden, Hungary.
The purchaser takes full responsibility for goods when they are on the move; the seller cannot be held responsible for losses or damages which occurred during transport ( See "How to act by delivery" and "How to act by damage due to transport").
Shipment charges
Charges are calculated according to the weight and size of the parcel and according to its destination; they will be displayed on the shopping cart upon confirmation of the order.
Italy, Republic of San Marino and Vatican City:
For parcels which weight less than 30 Kg and whose size is less than 0.125 square metres, shipment charges are fixed at € 9,50 and shipment will occur through courier.
Parcels which exceed 30 kg or which are particularly bulky will be divided into several shipments which come under the above mentioned parameters, or will be delivered through courier.
Austria, Belgium, Croatia, Denmark, Finland, France, Germany, Greece, Luxembourg, Netherlands, Poland, Portugal, Czech Republic, Slovakia, Spain, Sweden, Hungary:
The charges are calculated according to the weight and size of the parcel and will be displayed in the shopping cart.
Couriers
Poste Italiane - SDA - BRT SRL
Terms of delivery
Unless stock availability (see above), Audilio Pezzoli s.n.c. reserves four working days to find goods, package them and deal with the necessary administrative procedures. Delivery time is to be calculated as well; terms and formalities vary according to the different kinds of courier involved in the transaction.
Goods will be delivered at the street number indicated on the ground floor; no delivery service will occur involving the upper floors.
Should delivery not succeed, goods will be returned to Audilio Pezzoli s.n.c. and all charges linked to non-delivery will be deducted from the refund of the amount payed.
How to act by delivery
Upon delivery of the goods, clients/costumers must check that the parcel is intact, not damaged or wet and pursuant to the standard characteristics of a parcel.
Any complaint has to be immediately raised to the courier; otherwise the product is intended to be delivered well.
Starting from the moment the consumer and/or client receives damaged goods or returns goods to the courier, they can act toward the courier only. The courier is also responsible for any delay in delivery.
In such cases, Audilio Pezzoli s.n.c. is free from any responsibilities due to losses or damage occurred to the goods starting from the moment they are handed over to the courier.
How to act by damage due to transport
Should any damage be observed upon unloading of the goods it is necessary to:
- agree with reservation, that is to say accept the parcel but write "I agree with reservation" before signing the document; once opened the parcel and checked the damage it will be possible to ask for a refund.
- reject the damaged goods should it be impossible to accept with reservation or should the damage be manifest
Compensation due to losses or damage
- As far as transport carried out in Italy is concerned, compensation is effected pursuant to the parameters set forth in the legislative decree no. 286 dated 21/11/2005 (€1,00 for each missing kg of gross weight).
- As far as transport carried out abroad is concerned, compensation is effected pursuant to article 23 paragraph 3 of the convention for the international carriage of goods by road (C.M.R.), which was ratified through law no. 1621 and further amendments dated December 6, 1960, and amounts 8,33 units for each missing kg of gross weight (about € 10,00 for each missing kg of gross weight).
Terms of payment
Audilio Pezzoli s.n.c. accepts following methods of payment for Italy, the Republic of San Marino and the Vatican City:
- Bank transfer
- Visa and Mastercard
Audilio Pezzoli s.n.c. accepts following methods of payment for Austria, Belgium, Croatia, Denmark, Finland, France, Germany, Greece, Luxembourg, Netherlands, Poland, Portugal, Czech Republic, Slovakia, Spain, Sweden, Hungary:
- Bank transfer
- Visa and Mastercard
Bank transfers
Bank transfers allow goods to be sent after the checking of the bank credit.
Payments from Italy:
Account holder: Pezzoli Audilio snc
Trading bank: Banca Popolare Dell'Emilia Romagna soc. coop. a R.L
IBAN: IT71J0538724205000000014039
Payments from abroad:
Account holder: Pezzoli Audilio snc
Trading bank: Banca Popolare Dell'Emilia Romagna soc. coop. a R.L
SWIFT: BPMOIT22XXX
IBAN: IT71J0538724205000000014039
Bank transfers must include following information: order number, name and surname of the customer. The amount paid through bank transfer will be credited in the account of the beneficiary after 3/5 working days from the date of the said payment.
Before effecting the payment it is necessary to inquire the Customer Service about goods availability. Should we fail in receiving the payment within 8/10 days from the execution of the order, we will cancel the said order.
Payments through Credit Cards
Many credit cards make use of the Visa and Mastercard circuit to effect payments. These are for example CartaSì, BancoPosta, Postepay, carta Aura and all other credit cards bearing the Mastercard or Visa logo. Credit card details will be directly operated by Cartasì, which is specialized in managing on-line payments. Information are encrypted through the use of cryptographic systems 128 bit (SSL), which prevent their use by third parties, and are sent directly to the bank; even the www.pezzoli.it staff cannot access them.
Caution Should said terms and conditions not be respected, an authenticity check concerning the owner of the credit card can be requested to the bank manager. Such an activity requires 5 working days. Should the check succeed, delivery will be effected when due. Audilio Pezzoli s.n.c. reserves the right to ask for a fax containing a valid document to accelerate such a procedure. The charge of the amount due will occur upon forwarding date, not upon the date of the order.
Authorization
Filling in the personal data file in the registration procedure, which is necessary to execute the said contract and to activate further communications, the consumer and/or client authorizes Audilio Pezzoli s.n.c. to communicate their personal data (residence, telephone number) to trustworthy couriers and/or forwarding agents they use to allow the execution of all the procedures which are necessary to deliver the purchased products.
Purchaser's obligations
The purchaser can't include lying statements in the registration form which is necessary to execute the said contract and to activate further communications; personal data and e-mails should be truthful. The consumer and/or client authorizes Audilio Pezzoli s.n.c. and commits themselves to provide, upon request, copy of valid identity papers. Failure to comply with the paper's requirements authorizes Audilio Pezzoli s.n.c. to terminate the contract due to breach.
The client relieves Audilio Pezzoli s.n.c. of any responsibility related to the issue of tax records which are incorrect due to mistakes in the data provided by the Client, being the Client the sole responsible for the correct insertion.
The client commits themselves, upon conclusion of the on-line purchase procedure, to print and retain these general terms and conditions which they have already read and accepted as a compulsory step to purchase a product, and to print the characteristics of the purchased products.
The above mentioned payment's warranty is very important and the customer's nonpayment will cause the termination of the contract without the need of any forensic eloquence, unless the right of Audilio Pezzoli s.n.c. to sue for damages.
Contract's termination and Express resolutive clause
Audilio Pezzoli s.n.c. can terminate the contract provided that written communication accompanied by proper explanation is sent to the customer and/or client; they can only exercise the right to ask for the refund of the paid amount.
